Terms of Service
1. ACCEPTANCE OF TERMS
These Terms and Conditions (the ``Terms``) govern your use of the ticketing services and platform provided by Tessera Pte Ltd (the ``Platform``). By using the Platform, you agree to comply with these Terms. If you do not agree with these Terms, you must not use the Platform.
2. TICKET SALES
The Platform provides ticketing services for various events. When selling tickets through the Platform, you agree to the terms and conditions set forth by the event organizers. Any disputes or issues related to event tickets should be resolved with the platform directly.
3. PAYMENTS TERMS
1. Via Stripe Connect
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Payment Processing: You are responsible for all aspects of your payment processing, including refunds, chargebacks, and disputes.
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Fees: A fee of 4.60% of the ticket price plus $0.99 per ticket, which includes all payment processing fees, will be deducted from the face value of each ticket sold.
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Payment Handling: We will manage the payment process, including the handling of chargebacks, disputes, and refunds.
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Data Security: You must comply with all applicable legal and regulatory requirements, including those related to data protection and privacy.
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Stripe Connect in case of Event Cancellation: In the event of a cancellation, the event organizer is required to issue a full refund to the ticket purchasers. The organizer will bear the cost of the refund, including the loss of the 4.6% + 0.99cts fee paid per ticket to Tessera Pte Ltd and any applicable fees paid to Stripe.
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Termination: Organizers may terminate their Stripe Connect integration by reaching out directly to Tessera Pte Ltd. Tessera reserves the right to terminate the connection if the service is used with malice or in a manner that compromises the platform`s integrity or security.
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Tax Obligations: Organizers are solely responsible for ensuring compliance with all applicable laws, regulations, and tax obligations in their respective jurisdictions. This includes, but is not limited to:
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Sales tax, VAT, GST, withholding tax, or any other taxes applicable to ticket sales.
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Reporting and remitting taxes to the appropriate authorities.
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Ensuring compliance with consumer protection laws and refund policies in their country of operation.
4. EVENT CANCELLATIONS
1.
The Organizer acknowledges that circumstances may arise that necessitate the cancellation of an event listed on the Platform.
2.
In the event of cancellation, the Organizer agrees to notify the Platform immediately, providing detailed reasons for the cancellation.
3.
The Platform reserves the right to review and approve the cancellation reasons and may, at its discretion, approve or deny the cancellation.
4.
The organizer will bear the cost of the refund, including the loss of the 4.6% + 0.99cts fee paid per ticket to Tessera Pte Ltd and any applicable fees paid to Stripe.
5.
The payment fees are non-refundable, even in the case of event cancellation, unless otherwise determined by the Platform in its sole discretion.
5. USER ACCOUNT
To use certain features of the Platform, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
6. PRIVACY POLICY
Your use of the Platform is also governed by our Privacy Policy, which can be found here. By using the Platform, you consent to the practices outlined in the Privacy Policy.
7. INTELLECTUAL PROPERTY
All intellectual property rights, including trademarks, copyrights, and patents associated with the Platform, remain the property of Tessera Pte Ltd. You are granted a limited, non-exclusive, and non-transferable license to use the Platform.
8. DISCLAIMER OF WARRANTIES
The Platform is provided ``as is`` without any warranties, either express or implied. We do not warrant that the Platform will be error-free or uninterrupted.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from your use of the Platform.
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